Return Policy

**Please contact us before returning your items**


AdoreStarr accepts returns within 7 days of receiving all items from the order (based on the exact time of delivery). If 7 days have pasted since you received your shipment, we unfortunately can't accept your return. If it is a split package order, it will start from the time of the final package delivery date and time.

- All swimwear and bodysuits are final sale and non-refundable.

- Clearance sale items are final sale and not eligible to be returned.


To be eligible for a return, items must be unused with original tags and clear garnet packaging. AdoreStarr is not responsible for return shipping costs unless it was a shipping error on our end. Shipping and handling fees are non-refundable. 

To start a return please follow the steps below.

  1. Email us at support@adorestarr.com including your order confirmation number and a reason for the return. Some return reasons will require a photo submission, please submit clear photos showing the issue.
  2. Please include your invoice with the item(s) you are returning. Including the invoice will help avoid issues with your process. Once submitted, you will get a Return Authorization (RA) number and return instructions along with an email confirmation. All return orders must include RA number for processing purposes.
  3. Once the return package is received and inspected for quality, you will receive an email from AdoreStarr regarding your order. Please allow 5-7 business days from the day we receive the returned package to process the return.

If your returned items are received on a non business day, it will be processed the following business day.

Exchanges

We do not accept exchanges of any kind. If you would like a different item, you must follow the return process for a refund and repurchase the new item. Shipping and handling charges are non-refundable. 

Store Credit

The majority of returns are refunded via store credit in the form of an AdoreStarr gift card. All items marked down cannot be returned for store credit. 

*Subject to Change. AdoreStarr may at any time in its sole discretion change the rules set forth above.