Help Center

Shipping

Free standard shipping on all orders. Estimated delivery times for orders is within 5-10 business days.

 

Business Days

Business days are Monday through Friday and exclude Saturdays, Sundays, and all US holidays. Orders placed on a non business day will be processed the following business day.

 

Order Confirmations

Once your order is placed you will receive a confirmation email which contain your order details. Once shipped, you will receive an email with your tracking information. Split orders will have different tracking numbers and may arrive at different times.

 

Order Tracking 

 Track your order here.

 

Accepted Payment Methods

We accept Visa, Mastercard, Discover, American Express, Apple Pay, Google Pay, PayPal, Venmo and Shop Pay.


Internationally Shipping

AdoreStarr currently ships to the U.S. only and does not ship internationally.


What is Shop Pay?

Shop Pay is an accelerated checkout method. There are no fees, penalties, or additional charges to break a payment into installments. It's possible to make early payments through the same checkout page but, unlike credit card payments, they don't charge a fee if you miss a payment. However, you may get restricted or banned from Shop Pay installments if you make a partial or late payment.


Order Cancellations

An order can usually be canceled within 24 hours of purchase, but it is not guaranteed. Once your order has been shipped it cannot be canceled. You can return your order once all items are received. See details.


Start an Order Return

  1. Email us at support@adorestarr.com including your order confirmation number and a reason for the return. Some return reasons will require a photo submission, please submit clear photos showing the issue.
  2. Please include your invoice with the item(s) you are returning. Including the invoice will help avoid issues with your process. Once submitted, you will get a Return Authorization (RA) number and return instructions along with an email confirmation. All return orders must include RA number for processing purposes.
  3. Once the return package is received and inspected for quality, you will receive an email from AdoreStarr regarding your order. Please allow 5-7 business days from the day we receive the returned package to process.


Contact Us

If you have any questions, email us at support@adorestarr.com.