Refund policy

Updated as of June 23rd, 2026

AdoreStarr Return Policy

**Important Notice: Only US orders are eligible for AdoreStarr return services, we are not accepting returns for orders that are shipped to customers outside the US at this time. **

AdoreStarr accepts free returns of unworn clothing items with original tags and clear garment packaging. We do not accept exchanges of any kind. 

Return requests must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund. 

If it is a split package order, it will start from the time of the final package delivery date and time.

  • Shipping and handling charges are non-refundable.
 Final sale and non-returnable categories
  • Bodysuits
  • Intimates/Lingerie
  • Jewelry
  • Swimwear

**These items are not eligible for return for hygiene safety. **

 

Return Processing Time

Processing time is 5 - 7 business days after we receive the return.

To help expedite the processing of returns, please follow these instructions:

  1. Return auth number must be included with the return. (This will be included in your email).
  2. All items returned must be new, unworn, and in original clear garment bag with SKU sticker and tags.
  3. Send return back within 7 business days of this submission to:

Returns Department

17300 Railroad Street, Unit D

City of Industry, CA 91748

Once return is processed, AdoreStarr will reach out via email to confirm.

If you need to initiate a return, please email us at support@adorestarr.com