Frequently Asked Questions

ORDER QUESTIONS

  • How long does order processing take?
    • Order processing may take up to 5 business days.
  • How will I know my order is placed?
    • You will receive an email confirming your order to the email used when placing an order.
  • Can I change my address after placing an order?
    • If your your address is incorrect, please email us at support@adorestarr.com ASAP so that we may update it for you.
  • What if my order is lost/damaged?
    • If your order is lost, please contact the carrier first. If they are unable to locate your package, please reach out to us.
    • If your order is damaged, please contact us so that we may replace/refund your order.
  • What if I need help placing an order?
    • Contact us at support@adorestarr.com and we will help you.

SHIPPING QUESTIONS

  • How can I get free shipping?
    • Orders $50 or more have free shipping
  • What is the flat rate fee for shipping under $50?
    • Flat rate of $5.99 for orders under $50 within the USA.
  • Do you ship internationally?
    • Yes, we ship international.
  • What are the international shipping costs?
    • Flat rate of $9.99 for international shipping
  • How will I know my order shipped?
    • You will receive an email update to the email used to place the order.
  • How long does shipping take?
    • Orders may ship within 10-15 business days.

PRODUCT & SIZING QUESTIONS

  • How do I find the right size?
    • All items provide a size chart and guide for assistance.
  • Do you offer custom sizing?
    • We do not offer custom sizing.

PAYMENTS & SECURITY QUESTIONS

  • What payment methods are accepted?
    • We accept PayPal, AMEX, Visa, Mastercard, Discover, ShopPay, Google Pay and Apple Pay.
  • Is my payment secured?
    • Yes, all payments made through AdoreStarr is secured.
  • Do you offer gift cards?
    • We do not offer gift cards at this time.

RETURNS and EXCHANGES QUESTIONS

  • What is the return policy?
    • We accept returns within 7 days from when the item was delivered.
  • How do I start a return?
    • Email us at support@adorestarr.com and we will help start your return.
  • What items cannot be returned?
    • Bodysuits, Intimates/Lingerie, Jewelry and Swimsuits cannot be returned.
  • Can I return sale items/gifts?
    • Any items on sale cannot be returned as they are final sale.
  • Can I exchange my items?
    • We do not accept returns during this time. To get a new item, you may return the old item and purchase the new item as a new order.

ADDITIONAL QUESTIONS

If you have any additional questions, please contact us via email at support@adorestarr.com or phone at (313) 474-8752 and we will be happy to help you!